The IT industry is a far wider field than just computers and hardware or coding!
At the end
of Upper Secondary School, I was pondering the direction of my life and what I
see myself working with in the future. As I wasn’t quite sure “what I want to
be when I grow up” I thought that some kind of a ‘general education’ that provides
a good and wide base of knowledge would be the best choice for me, and that
lead me to apply to the Business Information Technology studies.
have fascinated me since I grew up watching my elder brothers dabble with
hardware, software, and coding. To sum it up, you could say that I eventually
wanted to see what the IT industry could offer me and how I could develop there.
and interest in IT are most important
official title states that I am working as Senior Manager at Service Center,
but I like to say that I am leading the heart of our operations, as Service
Center is an ensemble of multitalented Specialists and a wide selection of
On a daily,
weekly, and monthly basis, I work on themes related to the delivery and
functionality of Enfo's end-user services including Server instance management service.
My role focuses on developing and increasing the quality of services, delivery,
and customer service, to simultaneously meet the IT expectations of both the
end user and the customer organization while finding ways to keep experts satisfied
and monitoring our organization's workload.
I have a Bachelor's degree in Business Information Technology, I personally
think that a degree is not (always) needed when entering the field of IT.
Especially at Service Desk we tend to hire people who are IT-oriented, have
good interpersonal skills, or are motivated by solving day-to-day IT-related
issues. Motivation and interest in the IT field are the key elements while
recruiting. You need to have some kind of passion!
regret my career choice
Sure, the IT
industry can be said to be a male-dominated world, but I don’t know if I want
to reinforce that perception. Yes, if you look at the recruitment process and
gender distribution of our candidates most applicants are male. That does not change
the fact that we have a lot of highly skilled women working in the field and
with Enfo. In working in IT gender does not matter, as it shouldn’t.
fifteen years of my career, I have found many paths for growth and development,
and I have followed them. Every year I learn something, whether it is a new skill,
way of thinking or take on a new challenge within my responsibilities, the
active way of working and keeping an open mind has enabled my growth from a
rookie Specialist to a confident leader, and my journey with IT has not come to
I have not
faced any discrimination or belittlement nor gotten any kind of special
treatment – so everything has been great, and more importantly, I don’t regret
my career choice!
As a piece
of advice to women considering a career within IT, I would like to say that be
brave and open to new possibilities. If you feel like the technical aspect of the
IT industry is not for you keep in mind that the IT industry is a far wider
field than just computers and hardware or coding!